Long Distance Rental Terms
German version of this page.

1. Minimum rental period

Minimum billing for long distance rentals is one week.

2 . Rental Period

The rental period starts from the moment the rented equipment is made available to the customer. If the equipment is received before the agreed start date then the rental period will still commence from the agreed date rather than the earlier date. The rental period ends on the day the customer gives up the equipment for return shipment.

3. Reservation

To allow for timely delivery, reservations must be received by e-mail at least 10 days prior to the desired date of rental.

4. Cancellations

Cancellations (via e-mail or telephone) must be received no less than 48hrs before the shipping date. Should they arrive any later a daily rental fee plus possible shipping costs will be charged.

5. Proof of identity

The customer must provide a copy of their passport or personal identity card (preferably scanned) via e-mail. Furthermore a full postal address and telephone number are required.

6. Advance Payment

Payment must be received on our account at least 8 days prior to the beginning of the rental period. The total amount to be paid in advance consists of the deposit (minimum 300 Euros), rental fee, insurance fee and shipping costs.

7. Shipping

For the rental period to start on the agreed date shipping is via either courier service or express postal package service. Should any unexpected delay occur the rental period will start from the later date.

8. Return of rented equipment

The return of rented equipment is the sole responsibility of the customer. This is done via courier or air mail and careful packaging is required in either case. The shipping receipt must be kept as proof of shipping. Should the package take more than three days we reserve the right to charge an additional daily rental fee.

9. Reimbursement of deposit

As soon as the rented equipment has been returned safely the deposit will be refunded via bank transfer.

10. Compulsory insurance

Insurance cover for the rented equipment is required for shipping as well as the duration of the rental period. The all inclusive rate is 20 Euros within Austria and 40 Euros for the rest of Europe.

11. Breakage

In case of unintentional breakage of a rented article the rental period is reduced accordingly, i.e. rental fee is only applied to the actual number of days the article was effectively in use. The prepaid shipping and insurance costs will also be reimbursed proportionately.

Last modified: October 2006